Instacart hawaii reviews

Instacart hawaii reviews DEFAULT


Rated with 1 star
Jill of Philadelphia, PA Verified Reviewer
Original review: Oct. 15, 2021

I am an Instacart regular customer since 2020. I have not had too much of difficulty with the service until yesterday. I was given an option of free delivery but my delivery came 36 minutes late. I was informed by Instacart that their shopper could not scan meat, like that is my problem???? I had to throw it away. Ok you gave me a refund but there obviously was someone at the store or your shopper who tampered with the chicken because I received it loose in germy plastic shopping bag. All I have to say is I am disgusted and may never recover and I am really thinking do I want to pay these people tips at all. Just buyer beware there will always be some type of drama and your money is best spent elsewhere. I felt as if like someone really did not care if we get sick.

Rated with 1 star
George of Nashville, TN Verified Reviewer
Original review: Oct. 13, 2021

Instacart is a bad company. It is a crapshoot when you order using Instacart. In my experience, I estimate that one out of every 12-14 shoppers are enthusiastic and professional. The rest are rude, difficult, argumentative and have horrible attitudes from the get-go. They are unprofessional, ghost you on text messages when you ask questions, substitute your preferred items even though you have checked the "no substitutions" box, make excuses for not getting items you order even though the items are available in the store, (I call to check), and more than once I have had shoppers walk away in the middle of the order, angering the store staff when carts of groceries have been abandoned in the store. As one of the good shoppers told me, "Some shoppers just quit on you."

When you call Instacart to complain or to try to seek a solution, the people are usually nice, although I have gotten some rude ones. However, they have absolutely no authority to do anything. I used them to deliver groceries from my local Kroger. There are two Krogers in my area. One is old, small and often out of products, and the other is new, huge and rarely out of inventory. They are right down the street from each other, no more than a couple of miles. I think they ultimately intend on closing the small, old one, which is why they built a new one almost within walking distance.

In this situation, Instacart defaults on sending their shoppers to the old Kroger even though my profile specifically gives the address of the new Kroger and indicates it is my preferred home store. The Instacart people claim that no one in their company can change where the Instacart app sends the shoppers, because "the system" determines the store. Ask almost any question and you will be told about this all-knowing, all-powerful, autonomous "system" that makes all the decisions and cannot be changed or challenged.

Trying to explain to them that "the system" can do only what a human tells it to do, and that there are people within their company who have the authority to change "the system," is an exercise in futility. They respond as if I am speaking in a language from another planet. And speaking of language, the people with whom you communicate when you call Instacart speak English as a second (or third?) language, so there is always difficulty communicating. I'm not casting aspersions on people who speak English as a second language, only pointing out that communicating is difficult.

What is most frustrating, however, are the shoppers. Rude and unprofessional, they clearly do not approach being an Instacart shopper as a legitimate job. They think nothing of leaving your groceries in the cart and walking off the job. When I have talked to Kroger's staff about the Instacart nightmare, they have expressed their own troubles with the company.

Delivering groceries is a good idea, but Instacart is a bad, bad company. It probably is a process that looks good on paper, but the execution is a nightmare. Success depends on hiring good, responsible people as shoppers as opposed to hiring only people with a pulse, and giving your front-line Instacart customer service representatives at least some authority to effect change.

My advice - don't walk, RUN, from this company. Wait until another company comes in to compete and does it properly. Some young, healthy, aggressive entrepreneur should build a good company to challenge this very bad one. I will never have my groceries delivered by Instacart ever again. I know they deliver in my area for Kroger and Publix, but I want nothing to do with this company.

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Rated with 1 star
Abraham of Boca Raton, FL Verified Reviewer
Original review: Oct. 13, 2021

Horrible service. Wasted 1 hour of my valuable time on hold with customer service... For all the blunders they did, I get, "We are sorry. We will refund"... I don't care for your apologies, learn to get your act together, don't try to pin the blame on the customer. They cannot tell if I placed the order and made a late change (which I did not) or not! The shopper missed my items (or the system sucks) and they want to pin it on me. Would never use this service again if they are the last ones on this planet.

Rated with 1 star
Tonya of Rock Hill, SC Verified Reviewer
Original review: Oct. 13, 2021

I was using Instacart long before covid existed. While it has been convenient, the shoppers have frequently picked wrong items, delivered damaged items, not delivered items I was charged for, and delivered orders that smelled so strongly of smoke, I had to unpack the bags outside. Twice they have delivered my order to the wrong address and left someone else’s order at my door. Multiple times they have arrived much later than the requested delivery time.

Since the doorbell doesn’t work, I have a request on each order to place the items in the chair on the porch and knock on the door to let me know when the groceries are there. Many times the shopper never did and all frozen/refrigerated items were ruined. There have also been several times when the shopper has placed the groceries directly in front of my storm door, which opens outward. Overall, this isn’t a major problem, but it is a nuisance when you have to knock all the groceries over onto the porch just to get out of your door.

Even with all these issues, I have continued to use Instacart for one reason. They have been willing to compensate me for most of those problems…. until now. I just received a notice that they will no longer cover their mistakes. With Instacart you pay a $9.99 monthly fee, plus another fee and tip with each order. If paying for a service, we deserve to receive the correct (undamaged) product within the timeframe agreed upon by both parties. I am completely dumbfounded by this company and will be canceling my service.

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Rated with 1 star
Ron of Avon, CO Verified Reviewer
Original review: Oct. 11, 2021

We have used Instacart throughout the pandemic. For the first time, I checked the receipt from the supermarket and found it to be about $85. Instacart had charged us $120! When I wrote them for an explanation, they refused to answer. Five times they sent back the same form email directing us to the supermarket website for details…which had no answer to my question. What a scam! We were regular customers but will never use them again.

Rated with 1 star
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Nelson of Queens Village, NY Verified Reviewer
Original review: Oct. 10, 2021

There tried to scam you into adding a credit card, even I have clearly stated that I am not interested in their service. I am a businessman myself & I understand, every business is out there to make a profit, but I don't like their business model. When the item is on sale, you are not getting the sale price, and on top of that, there has added a fee, on top of what the supermarket is selling them for.

On top of that, none of it was communicated to you & you are paying the delivery guy a nice tip. So your order is like 20-30% on top of what is being sold at the supermarket. I wouldn't have written this review if their free trial ending email reminder is so deceiving. But, there seriously wasted a lot of my precious time, this type of trick didn't get me, but many of our none technical senior may fell into the trap & uploaded their credit card. Feel free to read this yourself.


"We wanted to thank you for giving Instacart Express a try. We hope you saved big with free delivery for the past 30 days. Your trial ends on October 12. It's a shame all good things must come to an end. Or do they? Continue the party with unlimited free deliveries! Just add a payment method and we'll take care of the rest. Steps to update your credit card: Go to your Instacart Express Account page. In the Credit Card dropdown menu, select a new card or select Add a credit card. We'll automatically renew your Express membership using cards we have on file."

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Rated with 1 star
Nicholas of Merrick, NY Verified Reviewer
Original review: Oct. 8, 2021

I am NEVER using Instacart again, and I advise everyone else to avoid them. My girlfriend and I just arrived at an Air BNB, and we needed groceries. We waited FOUR freaking hours for our order, which was eighty dollars (even though they charged us one hundred dollars). Eventually, the order never came, and we had to cancel the order. At this time, everything closed, and we went to bed hungry. Thanks, Instacart. You screwed us over. Big time.

Rated with 1 star
Mona of Las Vegas, NV Verified Reviewer
Original review: Oct. 6, 2021

This is the worst company I had to deal with! The service is bad and quality is bad! Missing products from your order and cheap quality.. Also I just found out and I have to say no one informed me of this before, that they are putting an hold of a much higher amount on your credit card! They are claiming they refund it and that it takes up to 7 business days to go back on your account? What is is? If I spend an amount you charge me that amount no more... Please beware of this! I canceled my account immediately and I will never deal with this company again!

Rated with 1 star
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HEESH of Brooklyn Park, MN Verified Reviewer
Original review: Oct. 2, 2021

I am disgusted with the number of items that were not available. Further, Some of the choices that the young lady was probably forced to choose from while she's checking. I remember a time when I would go to the store and there was never an item not there. Even as an adult, I run at least 98%. Now that there are delivery services I get a high fee for service. A delivery fee, and an expectation for a tip. I'm not sure what you're offering, but I'm not happy. I need you to understand something. If I order a cheese pizza, it's more than likely because I don't eat meat. This person brought me two extremely small pepperoni pizzas. I ask for jalapeño peppers, I'm getting banana peppers. Last week, the guy left whole milk. I don't understand the issue. But, I want what I ordered, when I place an order. It's extremely difficult to understand why I'm paying for a service and not getting a service.

Rated with 1 star
James of Mcminnville, TN Verified Reviewer
Original review: Oct. 1, 2021

Routinely takes orders for products not in stock then charges a cancellation fee. Placed order from their website based on their product availability. Items not in stock but charged a late cancellation fee. Complete scam.


Instacart Employee Reviews

My Job Position was Eliminated

In-Store Shopper (Former Employee) - Bristol, CT - October 17, 2021

You may have a better chance of seeing a pig fly than getting the position I had here as an in-store shopper, as the model has changed to a more cost-effective gig worker/delivery driver only model. I really did like the job- on the day to day, management was absent, our shift leader who was in charge of 4 stores visited us for less than an hour a week. It was great as far as independence & flexible scheduling was concerned. So long as I showed up, kept my area clean, and kept my customers happy, all was good. The job itself was awesome for being completely hands-off. I'm upset they got rid of the job itself, laying off thousands of us, total. If it were still a position, I would gladly be working there still.


no management breathing down your neck, make your own breaks & schedule, work at your own pace


You can't even be hired for this kind of job anymore.

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If you’ve looked into grocery delivery services, you’ve most likely come across Instacart. I ordered from Instacart a few months ago, and here I’ll share my experience with the service and give you some additional tips for having your groceries delivered.

In this article, I’ll take a look at five things to know before placing your first Instacart order.

5 Things To Know About Instacart Grocery Delivery

Ordering your groceries online is a great way to cut down on time spent at the store and money spent on impulse buys. Since you have the internet at your fingertips, you can also compare prices quickly between stores. 

Of course, grocery delivery isn’t free (more on that later), and the process is different from your traditional shopping trip. If you’re thinking about placing an order through Instacart, here are a few things you should know before getting started:

In each section, you’ll find detailed information about Instacart including a step-by-step guide to placing your first order. By the end, it should be easier to decide whether or not the grocery delivery service is right for you.

What Is Instacart?

Instacart is a website and app that lets you order groceries and other household items online and have them delivered to your home.

You’ll be able to choose from a selection of stores in your area that partner with Instacart. Once you’ve placed your order, a personal shopper will pick up your items, notify you of any out-of-stock products, update your order and deliver your groceries during a time slot that you select. Some locations also offer grocery pickup services.

To see if Instacart is available in your area, visit the locations page andenter your ZIP code.

How Does Instacart Work?

Instacart works by sending your grocery list to a personal shopper who will pick up your items and deliver them to you.

Before you get started, make sure Instacart is available in your area. Once you’ve confirmed that it is, follow these steps to place your first order:

1. Download the App or Sign Up Online

First, you’ll first need to download the Instacart app (iOS or Android) or create a free account online. You’ll simply need to enter your name and email and then create a password. Once you’ve established an account online or through the app, you can use the same information to log in on either platform. 

2. Enter Your Location and Choose Your Store

Once you’re signed in, enter the ZIP code or address where you want your items delivered. From there, you’ll see a list of stores in your area that partner with Instacart. You can change your store at any time. And if you subscribe to Instacart Express, you can select more than one store per order. 

Kroger on Instacart

Before you start browsing for products, be sure to read the pricing policy for your selected store. This will tell you if you can expect a markup, and if so, how much. To see this information, click “view pricing policy” underneath the store’s icon. From there, click on the “info” tab and scroll to the “pricing” section.

3. Fill Your Shopping Cart

Now you’re ready to start shopping. You can browse by category or search the whole site. There’s also an option called “savings” which shows you products that are on sale. Once you’ve placed your first order, you’ll also have a section of frequently ordered items to choose from. 

Take the time to compare prices between brands and sizes. Once you’ve decided on a product you’d like to purchase, click “add to cart.” 

4. Select Your Substitution Preferences and Delivery Time

After you’ve added all of the products you’re buying, click on your shopping cart to check out. Review your selected items and make any necessary changes. 

Below each product, you can click “instructions” to enter substitution preferences. If an item you’ve selected is out of stock, this section gives you three options. You can type in a specific replacement, let your shopper choose a replacement or take the item off your list. If you choose “Don’t Replace,” you won’t be charged for the unavailable item.


Keep in mind that you’ll be charged or refunded the difference in price on any replacement items. For my order, I allowed substitutions for all items, and only one item was actually replaced.

Now, select your delivery time. Depending on when you place your order, you may be able to get your groceries delivered within two hours on the same day. You can also choose a delivery window up to five days in advance. 

Instacart delivery times

Once you select the two-hour delivery time frame that works best for you, you’re ready to place your order. 

5. Enter Payment Information and Place Your Order

After you’ve reviewed your order and ensured everything looks right, you can enter your payment information, set a tip amount and place your order. 

You can make changes to your order right up until your shopper begins working on your list. While shopping is in progress, you can stillchat with your shopper if you need to.

Order substitution

You cancheck your order’s status at any time. This feature even allows you to see what’s already been picked up as your shopper works through your list, and it lets you approve substitutions as they come up. You’ll also receive updates, by text or email, depending on the preferences you choose when you sign up.

6. Be Available To Receive Your Order

Groceries delivered from Instacart

Finally, be ready to receive your order within the time frame you selected. Depending on your Instacart preferences, you’ll get a call, email or text when your shopper is en route to you.

My order was delivered within the first half-hour of my selected time slot.

Which Stores Does Instacart Work With?

When you order delivery through Instacart, you’ll be able to choose from any participating store in your area.

According to the website, Instacart partners with the most popular national and regional retailers including Albertsons, ALDI, Costco, CVS, Kroger, Loblaw, Publix, Sam’s Club, Sprouts and Wegmans.

In addition to a few stores on this list, Meijer, Target, Sprouts Farmers Market, King Soopers, BJ’s Wholesale, Safeway and many more local/regional stores were available to choose from when I placed my order.

To see which stores partner with Instacart in your area, enter your location on the website or app. You’ll be able to shop at any store on the list. 

Stores that partner with Instacart

Keep in mind you’ll only be able to purchase products from one store per order unless you’re an Instacart Express member.

How Much Does Instacart Cost?

The typical delivery fee is $3.99, but it can be higher based on location and demand. Whether or not the prices you see on Instacart are the same you’d see on the shelves depends on the store.

Some stores set their own pricing on Instacart and don’t change the cost of individual products. For other stores, the additional pricing information simply states that prices are “higher than your local store.” Again, to see the pricing policy for your selected store, click “view pricing policy” underneath the store’s icon in the Instacart app or online. 

In addition to potential pricing markups and the $3.99 delivery fee, you can also expect an additionalservice fee for delivery orders. For non-alcohol items, the service fee is 5% (with a $2 minimum). 

Tips are optional and separate from the delivery and service fees. The default tip is 5%, but you can adjust this during checkout or up to three days after your order has been delivered.

The order I placed came to $35.53 before fees. The delivery fee and service fees added $5.99. With a tip, the total came to $43.52. That means I spent $7.99 extra to get my groceries delivered rather than going to the store myself.  

If you plan on using Instacart frequently, consider theExpress Membership. It costs $99/year or $9.99/month. With the Express Membership, you’ll get free delivery on any order over $35. You’ll also be able to shop at a variety of stores in one order, and you’ll avoid the higher Instacart charges during peak delivery hours. According to Instacart’s website, Express members save an average of $7 per order.

Pros & Cons of Instacart

Overall, Instacart is a reliable grocery delivery service that brings household essentials to your door. Still, there are a few drawbacks to ordering your groceries online. After using Instacart myself, here are the biggest pros and cons I found: 


  • Convenience: Instacart certainly helps you save time shopping for groceries and other household items. You can place your order from your phone or laptop, track its progress online, receive updates and get your delivery without ever having to leave your home. That also means you’ll also be less tempted to make impulse purchases.
  • Same-Day Delivery: You can get your groceries as soon as two hours after you’ve placed your order. You can also schedule your order in advance to receive it at a time that’s convenient for you. 
  • Variety: Depending on your area, you can shop from a big selection of stores. This also makes it easy to compare prices before deciding where to place your order.


  • Higher Prices: Some products have higher prices through Instacart than you’ll find in-store. To make sure you aren’t paying too much, be sure to read each store’s pricing policy before deciding where to shop.
  • Additional Fees: You will have to pay fees that could be avoided by shopping in-store. The delivery fee starts at $3.99, the service fee is 5% with a $2 minimum, and you’ll most likely want to tip your shopper. That means you’ll be paying at least $5.99 more than going to the store yourself.

Although I’d used grocery delivery services before, Instacart offered the biggest selection of stores to shop from. The app and website were both easy to navigate, and I loved being able to track the progress of my order from the time it was placed to when my groceries were delivered. Of course, the additional fees I could have lived without.

Do you have your groceries delivered? Let us know where you shop in the comments below!

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INSTACART REVIEW // BEST Grocery Delivery App

Instacart Review: Pros, Cons, and Is It Worth the Price?

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You may have heard of or used Instacart before, especially now that grocery delivery is more popular than ever due to the COVID-19 pandemic.

The grocery delivery service offers several benefits, the main one being the convenience of having your groceries delivered right to your door. However, the service may also have some downsides.

This article reviews the pros and cons of Instacart, whether it’s worth the price, and how it measures up to other popular grocery delivery services.

What is Instacart?

Instacart is a grocery delivery service that employs personal shoppers to shop for you and then deliver the groceries to your home.

They partner with several large grocery store chains and offer same-day delivery in a number of cities.

The service is one of the largest and most widely available in North America, providing service to metro areas in all 50 states, Washington D.C., and all Canadian provinces except Quebec.

Instacart Express

Instacart Express is an optional subscription service that provides access to unlimited free deliveries on orders over $35 for $99 per year or $9.99 per month.

It also reduces the service fees on your orders.

If you’re a regular user of grocery delivery services, you may find Instacart Express worthwhile, especially if Instacart is available where you regularly grocery shop.


Instacart orders have a delivery fee starting at $3.99, as well as an additional service fee starting at 5% of your grocery total. If you order alcohol, Instacart will charge you a separate service fee.

Additionally, certain items may be more expensive through Instacart than at the store. This is common practice for grocery delivery services that partner with multiple stores.

Finally, it’s also customary to tip your shopper for each order, so you should plan for this in your grocery budget as well.

Instacart Express, which costs $99 per year, waives the delivery fee for all orders over $35 and reduces the minimum service fee to 1.9% of your grocery total.

According to Instacart, Express members save about $7 on each order.

Therefore, if you expect to use Instacart more than 14 times a year, you may save money by joining Instacart Express.


There are several advantages to Instacart, including the convenience it provides.

Instacart provides a way for people who may otherwise be unable to shop for themselves to get groceries. It may especially help older people or those with physical disabilities.

In fact, they have a dedicated customer service line just for order assistance for older adults.

In addition to these advantages, Instacart offers a safe, socially distanced grocery shopping option for people who are at high risk of the flu or COVID-19.

Instacart also offers free same-day delivery within a window of as little as 2 hours from placing your order, if a delivery slot is available. Additionally, you can schedule orders up to 2 weeks in advance.

Instacart is also one of the most widely available grocery delivery services in North America, providing grocery delivery in all 50 states, Washington D.C., and 9 Canadian provinces.

Finally, Instacart also offers a cost-saving membership option — Instacart Express — for people who use grocery delivery regularly. According to Instacart, the option saves members an average of $7 per grocery order.


Like most grocery delivery services, Instacart is not available in many rural areas. This may be due to a lack of grocery stores and shoppers in these areas.

Additionally, ordering from Instacart is more expensive than shopping at the store. This is not only because of delivery and service fees but also some items are priced higher through Instacart than they are in store.

Finally, although Instacart offers additional customer support for older adults, it may still be difficult for some to use the service due to a lack of Internet or smartphone capabilities, as well as an inability to use technology.


This table compares Instacart with three other popular grocery delivery services: Walmart Delivery, Shipt, and Amazon Fresh.


If Instacart is available in your area, it’s a solid choice for grocery delivery, especially if all of the stores you regularly shop at participate in the service.

If you’re only an occasional grocery delivery user, the regular Instacart service should be sufficient for your needs.

However, expect to pay at least $10–15 more than you would at the store after factoring in delivery and service fees, higher prices, and a tip for the delivery person.

If you think you’ll order grocery delivery more than 14 times a year, it’s worth paying for the annual Instacart Express membership for free delivery and a reduced service fee.

Make sure that all of your orders are over $35 to qualify for free delivery.

The bottom line

Instacart is a grocery delivery service operating in most metro areas in the United States and Canada. It offers delivery from many large grocery chains and smaller local grocery stores.

Instacart Express is a subscription option that waives delivery fees and lowers service fees, and it’s ideal for people who order grocery delivery regularly.

If you’re interested in grocery delivery and live in an urban or suburban area, Instacart is a promising option that’s probably available where you live.

Get started with Instacart here.


Reviews instacart hawaii

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HOW TO USE INSTACART SHOPPER APP -- shopper training -- tips and tricks -- demo orders

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