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Unlock device

Learn how to submit an unlock request to allow your AT&T phone, tablet, mobile hotspot, or other device to operate on another compatible wireless network.


How to request a device unlock

Submit unlock request form

Your AT&T phone, tablet, or mobile hotspot must meet the eligibility requirements1 before it can be unlocked.

To unlock your device to work on another wireless carrier’s network:
  1. Visit
  2. Select Unlock your device.
  3. Read and agree to the eligibility requirements1 to unlock your device.
  4. Complete and submit the form.
  5. You'll receive a confirmation email with the unlock request number.
  6. Select the link in the email within 24 hours of receipt to confirm the unlock request or the request will be cancelled.
  7. AT&T will respond within two business days to let you know the status of the unlock request.

Unlock your AT&T phone or device

What if I’m on active military and I need to unlock my device?

When submitting an unlock device request, make sure to select Yes when asked if you’re deployed military. We’ll ask for your temporary or permanent change of station (TCS or PCS) military documents. If you have an installment plan, you’ll still pay your bill as normal. But you don’t have to pay off your installment plan before you can unlock your device.

Is my device ready to be unlocked?

To unlock an AT&T phone, Android®tablet, or mobile hotspot to use on another network, make sure your:
  • Account doesn’t have a past-due balance
  • Contracts are completed and any installment plans linked to the device are paid off
  • Device isn't reported as lost, stolen, or involved with fraud
  • Device is eligible to be unlocked.

Submit a request to unlock a device

  1. Go to
  2. Select Unlock your device and follow the prompts.

Not an AT&T customer? No worries. We can help you unlock your device even if you haven't signed up with yet. As long as you have an eligible device that works on our network, you're covered.1

Trying to unlock your device screen? Find out how

Check your request status

  • Check your email (including spam or junk folders) or text messages for updates and instructions. If you don't have a wireless phone account, you have to select Confirm request on the email we sent youl.
  • Go to and follow the prompts.
Good to know:
  • It usually takes a few minutes to approve your request, but may take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm request on the email we sent you.
  • If you can’t find the email or text message we sent you, submit another request and we’ll resend it.
  • If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
  • If your device isn't eligible to be unlocked, and you're traveling internationally, choose an AT&T International Plan.
  • iPads® and wearables are already unlocked, so you don't have to submit an unlock request for them.

Get instructions to unlock your device

Once your request is approved, check your text messages or email for instructions and an unlock code, if a code is required. iPhones don't have unlock codes. Find out how to unlock your device (PDF, 572KB)

Lose your unlock code? Resubmit the request and we'll resend it to you.

See all important details

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Temporary unlock on my iPhone 6

Hello @bentarapw,

Thank you for reaching out on the Community Forums.  I can understand how important it is to get your device unlocked.  I would be happy to help.

We do not do temporary unlocks, when a device unlock is approved it is permanently unlocked.  Please submit a request through our Unlock Portal after determining it meets the following requirements.

Device requirements for ALL requests

  • Be designed for use on, and locked to, the AT&T network. (Questions? See Device unlock support)
  • Not be reported lost or stolen
  • Not be involved with fraudulent activity
  • Have all service commitments and installment plans completed and all early termination fees paid in full
  • Not currently be active on a different AT&T customer's account

Prepaid / GoPhone accounts

  • Your device must have been active for at least 6 months of paid service.

Non-AT&T mobility customers

  • If you've never had an AT&T wireless account, be sure your request meets all the device requirements shown above.

I hope this information helps you get your device permanently unlocked.  Have a great week!

Jessica, AT&T Community Specialist

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Get info about device unlock eligibility

Personal device requirements

Your device:
  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAIDSM phone that has had paid service for at least six months.
Good to know:Don't have an account with AT&T? You can still unlock an AT&T device as long as it meets all requirements.

Active duty military personnel

Being deployed for active duty? You don’t have to complete your installment plan or contract to unlock your device. Make sure you select Yeswhen we ask if you’re deployed military.

Business device requirements

The device:
  • Has permission from the company to be unlocked
  • Has a completed contract or term agreement, if applicable
  • Requires a 30-day waiting period to unlock if it was on a 2-year contract that was upgraded early
Good to know: iPads®and wearables are unlocked, so you don’t need to submit an unlock request for them.

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