Spiceworks address

Spiceworks address DEFAULT

In the IT Help Desk Overview page, SpiceWorks suggests:

"end users can access the portal by putting http://servername/helpdesk into their browser"

However we try that and nothing happens.  Instead we need to fully express the server, for example "http://bhsc-033:9675/helpdesk".  Is this the correct means or is there a way to make SpiceWorks know that "http://BHSC-033/helpdesk" is the correct address?

Thanks!


Best Answer

Scott Alan Miller

Pure Capsaicin

OP

Your first issue is something wrong with your DNS entry or you just don't have PINGing allowed on that server.  Try pinging directly to see if that works or just connect via the IP address.  If users can connect via IP then the issue is completely in your DNS and not related to SpiceWorks directly.

When you way "enter the name on your spiceworks server" - do you mean that your browser is adding in 9675?  Try another browser.  Sounds like you've added some strange settings to your browser.

View this "Best Answer" in the replies below »

This topic was created during version 3.6.

The latest version is 7.5.00107.

10 Replies

· · ·

Scott Alan Miller

Pure Capsaicin

OP

That is because you are running SpiceWorks on a non-standard web port.  Standard web traffic is on port 80 so if you run on any other port then something must tell the browser how to use the alternate port.

The simple solution is just set SpiceWorks to port 80 and voila, you are all set.

If you cannot do that then you have to do something more complex like run a proxy server in front of SpiceWorks or, someone has suggested, some complex DNS entries but I've never seen that documented or figured out how it can work in the way that you would want.

Basically, just set it to port 80.

0

· · ·

Frazzle

Thai Pepper

OP

I have just gone through this change and have set spiceworks working through port 80.  As long as you have nothing running on the spiceworks server which uses port 80 then following the guide below should work for you. My users can now type http://helpdesk and get to the right place. 

http://community.spiceworks.com/how_to/show/357

0

· · ·

Rormeister

Thai Pepper

OP

Thanks for the replies.  I followed the guide to the 't' but am only seeing the following when I type http://helpdesk

Under Construction The site you were trying to reach does not currently have a default page. It may be in the process of being upgraded and configured.


Please try this site again later. If you still experience the problem, try contacting the Web site administrator.

0

· · ·

Scott Alan Miller

Pure Capsaicin

OP

Rormeister, that page that you see is not coming from SpiceWorks.  That means that either:

  1. You have another web server running on port 80 on your SpiceWorks box
  2. Your DNS entry for http://helpdesk points to the wrong server.

0

· · ·

Rormeister

Thai Pepper

OP

Thanks Scott.  Okay, I stopped, and set to manual, WWW Publishing.  That got me closer.  After I launch SpiceWorks it trys to open http://%server%:9675/helpdesk which throws a connection error.  If I replace 9675 with 80 the helpdesk page loads, and the URL changes to http://%server%/helpdesk.

I'm getting closer, but still unable to get http://helpdesk to take me to the goal line.

0

· · ·

Frazzle

Thai Pepper

OP

 Rormeister

If you have an entry in your dns which points "helpdesk" to the correct IP address of your spiceworks box can you open a cmd prompt and ping "helpdesk"?

0

· · ·

Scott Alan Miller

Pure Capsaicin

OP

The first step is to set up the alias "helpdesk" in your DNS server.  Have you done that?  If not we would not expect the link to work.

Once DNS is set then you should get http://helpdesk/helpdesk

Confusing?  Then what we need to do is to change the default landing page from the admin page to the helpdesk page.  You change this in the "Pro Settings" section of the Help Desk Settings.  Set "Default Landing Page" to "User Portal".

0

· · ·

Rormeister

Thai Pepper

OP

Again thanks for your responses.

I have added "helpdesk" as an Alias (CNAME) in the DNS settings for %server%.local pointing to the IP of the SpiceWorks server (192.168.0.50).

I have also set the Default Landing Page to User Portal. When I ping "helpdesk" I only see:

"Ping request could not find host helpdesk. Please check the name and try again."

On a user desktop, I can enter "http://%servername%" and it resolves to the user portal page as http://%servername%/helpdesk.  However If I enter the same on the Spiceworks server it tries to resolve to "http://%server%:9675/helpdesk".  This :9675 also occurs whenever I simply try to launch the Admin page from the SW server.

I'm running out of hair.

0

· · ·

Scott Alan Miller

Pure Capsaicin

OP

Best Answer

Your first issue is something wrong with your DNS entry or you just don't have PINGing allowed on that server.  Try pinging directly to see if that works or just connect via the IP address.  If users can connect via IP then the issue is completely in your DNS and not related to SpiceWorks directly.

When you way "enter the name on your spiceworks server" - do you mean that your browser is adding in 9675?  Try another browser.  Sounds like you've added some strange settings to your browser.

0

· · ·

Rormeister

Thai Pepper

OP

Solved, want to pass along my findings.

To get this all working, I had to stop and disable World Wide Web Publishing on the SpiceWorks server (running Win XP), change the SW default port to 80, change the Default Landing Page to User Portal, and create an "A" alias in the DNS settings to point to the IP address of the SW machine.  CNAME alias' do not work.

We can now ping "helpdesk", and enter "helpdesk" or "http://helpdesk" in the browser address and it resolves to "http://helpdesk/helpdesk" as we would expect.

In addition, now, when I launch SpiceWorks on the SW Server it properly resolves to "http://%spiceworksserver%/admin#"

The world is round again.

Thanks all!

0

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Sours: https://community.spiceworks.com/topic/38786-helpdesk-url-address

I am looking to change the address of my user portal.  So instead of users typing,

[my computer name]/portal

They would type something like this,

[my company name]/portal

Any ideas on how to go about doing this?


Best Answer

Dan O

Serrano

OP

honestly, you would probably be better off transferring spiceworks to a server. That way if you were to leave or get a new computer you don't have to worry about the help desk portal changing. As a bonus, you can name the server whatever you like and you won't need to worry about changing DNS.

View this "Best Answer" in the replies below »

This topic was created during version 6.2.

The latest version is 7.5.00107.

14 Replies

· · ·

Michael Cianchetti

Datil

OP

Do you mean like add an A Record in your DNS or do you want it accessible from the web?

0

· · ·

Andrew Cedergren

Jalapeno

OP

Well, to be honest, I am not quite sure how spiceworks has the portal set up.  As it is right now, they type in my computer name where spiceworks was set up on to get to the portal (ex: ACedar-pc/portal).

How do I get it so it would be something different?  I don't have much experience with DNS, but I am always up to learn new things!

It seems a bit unprofessional to have my name as the link, and even then what happens if I were to leave the company?

0

· · ·

Michael Cianchetti

Datil

OP

Is your PC doubling as the SpiceWorks server then?

0

· · ·

Dan O

Serrano

OP

What OS are you running on your DNS server?

0

· · ·

Dan O

Serrano

OP

Best Answer

honestly, you would probably be better off transferring spiceworks to a server. That way if you were to leave or get a new computer you don't have to worry about the help desk portal changing. As a bonus, you can name the server whatever you like and you won't need to worry about changing DNS.

0

· · ·

Andrew Cedergren

Jalapeno

OP

Well, I just started in my position a few weeks ago and was tasked with figuring out spiceworks and setting it up.  I just installed it on my workstation, not really knowing its acting as a spice works server till you just asked that.  

Our servers are running Windows Server, not sure what year though.  

How would I go about moving it?

0

· · ·

Michael Cianchetti

Datil

OP

That's precisely what I was thinking!  Easy fix and the proper thing to do.

0

· · ·

Michael Cianchetti

Datil

OP

You can always backup your SW and restore it on a fresh install on a server!

2

· · ·

Lee

Datil

OP

Do you have a Network Admin that maintains your DNS?

2

· · ·

Dan O

Serrano

OP

Lee wrote:

Do you have a Network Admin that maintains your DNS?

this. don't change DNS records if someone else is responsible for it without talking to them first...

0

· · ·

Andrew Cedergren

Jalapeno

OP

Well, I am glad you guys caught this before my development of spiceworks got too far.  I am asking now for a stand alone workstation I can setup as a spiceworks server.  I really need to thank you all for your help!  This also solves my question I was going to have to ask about giving over control of the main admin account to my boss.

0

· · ·

Lee

Datil

OP

We are glad to help.  Good luck on your implimentation.  Make sure to check the help section and of cource ask questions on the forum.

Please mark any helpful posts and the Best Answer.

1

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Sours: https://community.spiceworks.com/topic/349038-user-help-desk-portal-address
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DMCA Notification Requirements

Your notification to Spiceworks’ Designated Copyright Agent must contain the following information in writing:

(i) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

(ii) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Site are covered by a single notification, a representative list of such works on the Site;

(iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Spiceworks to locate the material;

(iv) information reasonably sufficient to permit Spiceworks to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

(v) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law (for example, “I am under the good faith belief that the use of the copyrighted content that is identified herein is not authorized by the copyright owner, its agent, or the law.”); and

(vi) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed (for example, “I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner, or authorized to act on behalf of the copyright owner, of the copyright(s) that is/are allegedly infringed by the aforementioned content.”).

Please consult your legal counsel (or see 17 U.S.C. § 512) to confirm these requirements and your compliance therewith. It is Spiceworks’ policy to respond to notices of alleged infringement that comply with the DMCA. In addition, Spiceworks will promptly terminate without notice user accounts of members that are determined by Spiceworks to be “repeat infringers.” If Spiceworks receives more than three separate takedown notices regarding a member’s postings, then that member will be considered a repeat infringer and that member’s user account will be terminated.

Spiceworks’ Designated Copyright Agent to receive notifications and counter-notifications of claimed infringement can be reached as follows: Attention: Copyright Agent, Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746 or by electronic mail at [email protected] For clarity, only DMCA notices should go to the Designated Copyright Agent. Any other feedback, comments, requests for technical support or other communications should be directed to Spiceworks support through [email protected] You acknowledge that if you fail to comply with all of the requirements of this section, your DMCA notice may not be valid. Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

If a counter notice is received by the Designated Copyright Agent, then Spiceworks may send a copy of the counter notice to the original complaining party informing that person or entity that Spiceworks may restore the removed posting or cease disabling access to it in ten business days. Unless the copyright owner files an action seeking a court order against the member submitting the posting, the removed posting may be replaced, or access to it restored, in ten to fourteen business days or more after receipt of the counter notice, at Spiceworks’ sole discretion.

DMCA Counter Notification Requirements

If you believe that your posting that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to law, to submit the posting to the Site, then you may send a counter notification.

A counter notification should be sent to Spiceworks’ Designated Copyright Agent at the address listed below and should contain the following information:

(i) Your physical or electronic signature

(ii) Identification of the posting that was removed or to which access has been disabled and the location at which the content appeared before it was removed or access to it was disabled;

(iii) A statement under penalty of perjury that you have a good faith belief that your posting was removed or disabled as a result of mistake or misidentification of the posting to be removed or disabled; and

(iv) Your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in Travis County, Texas, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

Spiceworks Designated Copyright Agent address: Attention: Copyright Agent, Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746 or by electronic mail at [email protected]

Sours: https://www.spiceworks.com/dmca/
Breve utilização do Spiceworks

Hi

Setting up remote monitoring on a clients network.

I've installed and setup Spiceworks on my desktop pc,

I've installed spiceworks on the clients server (2011 SBS standard) but im a little confused about setting up a remote site configuation.

What does this mean  ?

Central Server: Enter the address of your central installation here?


This topic was created during version 5.3.

The latest version is 7.5.00107.

16 Replies

· · ·

bytesnake

Mace

OP

Enter there the FQDN or IP of the SW server at your location (if you want to have it as Central Server)

0

· · ·

jasonDBfB

Pimiento

OP

why FQDN or IP of my server?

I've installed SW on my desktop, why does the remote server need to have my server?

0

· · ·

bytesnake

Mace

OP

To be able to send the collected data to your "Central Server".

0

· · ·

jasonDBfB

Pimiento

OP

but... ive installed Sw on my desktop, surley the remote device needs to know my desktop ip ?

0

· · ·

bytesnake

Mace

OP

Do you have a central server and remote collector? Or just the central server (your desktop)?

0

· · ·

jasonDBfB

Pimiento

OP

I've installed SW on my desktop  which is on a domain. (SBS 2003)

0

· · ·

bytesnake

Mace

OP

And where do you have the remote collector?

0

· · ·

bytesnake

Mace

OP

A remote collector is just another Spiceworksserver to get remote sites or subnets scanned. That way you have the whole inventory at one place.

0

· · ·

jasonDBfB

Pimiento

OP

0

· · ·

bytesnake

Mace

OP

No. You can install only one SW per machine.
If you have only one SW installed, you don't have to configure the RC-part.
Also, in this case you must not enable the RC-mode.

0

· · ·

bytesnake

Mace

OP

Best Answer

To have a good start, maybe you want to read here: http://community.spiceworks.com/help/Spiceworks_Inventory

and watch some of those videos:

0

· · ·

Roland Kiss

Pimiento

OP

How can I set up the "central server"? Can Anyone write down step to step?

Thank you.

0

· · ·

bytesnake

Mace

OP

Already done. See my first answer (the central server is your Spiceworks you not "downgraded" to remote collector)

0

· · ·

Tawanda Mukanhairi

Pimiento

OP

Hi guys , i am also facing this Central Server story and have been following your discussion but truely its not helping  , i wish i could have some who can tell me step by step installation of this Central server as i have installed spiceworks on my desktop but cant install the remote agents because it needs the spiceworks central server address and i don't even have a clue where to find it.

1

· · ·

ChrisWong

Jalapeno

OP

I understand that the purpose of the Agent is to help with issues of roaming devices, be it on a remote site or same site. I've installed SW on a dedicated server connected to my network domain. I guess this would be my Central Server. I've got a few users who take their laptops back home off and on.

Would I need to install the agent and also create a Remote Collector pc just to "handle" these users for data collection?

0

· · ·

sylvain1612

Pimiento

OP

Still Don't understand I to create to stupid central Installation, I read everything, i see the remote collector step-by-step and I understand, but the central I see no configuration or explanation to How to setup this stupid server, do I need to enable the remote to be able to manage my server

2

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Sours: https://community.spiceworks.com/topic/206462-central-server-enter-the-address-of-your-central-installation-here

Address spiceworks


How can I find if already have in my system ?

and if not have in my system then how can I create ?

I want to know the Server Address. 


Best Answer

spicehead-smondal

Jalapeno

OP

spicehead-smondal wrote:

Robert762 wrote:

What server IP did you install the app on? Use that IP.

I put the correct IP but the PORT is not https the port is http.

So, now what is the solution ?

https://community.spiceworks.com/topic/2169447-server-address

HTTPS PORT also have in server and the port probably other than 443 & 9676

View this "Best Answer" in the replies below »

11 Replies

· · ·

Robert762

Ghost Chili

OP

What server IP did you install the app on? Use that IP.

0

· · ·

Rockn

Mace

OP

Oh boy! You don't know if you have a Spiceworks server installed?

2

· · ·

L0ST_0NE

Habanero

OP

You shouldn't need to use the Spiceworks Agent in most cases, I just use it for laptops and the few Windows Home computers on the network.

The address should be the where you install the Spiceworks server on.

0

· · ·

rickmarvel

Ghost Chili

OP

If you haven't installed Spiceworks on a server you would need to download the software here: https://download.spiceworks.com/Spiceworks/current/Spiceworks.exe

Once you install spiceworks on a server that server is the address you would use in the agent install box you asked about above.

Also,   you can setup Spiceworks in the cloud if installing on a server is not a viable option.   https://www.spiceworks.com/download/inventory/

0

· · ·

spicehead-smondal

Jalapeno

OP

Robert762 wrote:

What server IP did you install the app on? Use that IP.

I am trying with that IP still I connection failed

0

· · ·

Rockn

Mace

OP

Where are you getting your authorization code from? It is not the same thing as the password for logging into your Spiceworks server.

0

· · ·

spicehead-smondal

Jalapeno

OP

Rockn wrote:

Where are you getting your authorization code from? It is not the same thing as the password for logging into your Spiceworks server.

got to http://helpdesk/settings/inventory/remote-sites-and-agents then Remote Agent Settings

0

· · ·

Rod-IT

Pure Capsaicin

OP

spicehead-smondal wrote:

How can I find if already have in my system ?

and if not have in my system then how can I create ?

I want to know the Server Address. 

There is no point installing the agent if you dont have a local spiceworks server up and running, you said you didnt know if you have one, if you dont know, you likely dont.

What are you trying to achieve?

0

· · ·

spicehead-smondal

Jalapeno

OP

Robert762 wrote:

What server IP did you install the app on? Use that IP.

I put the correct IP but the PORT is not https the port is http.

So, now what is the solution ?

0

· · ·

Robert762

Ghost Chili

OP

At this point, it might be simpler to uninstall then re-install and write down the correct IP and Port number - there is probably no good reason to use a different port number - just use the default one.

0

· · ·

spicehead-smondal

Jalapeno

OP

Best Answer

spicehead-smondal wrote:

Robert762 wrote:

What server IP did you install the app on? Use that IP.

I put the correct IP but the PORT is not https the port is http.

So, now what is the solution ?

https://community.spiceworks.com/topic/2169447-server-address

HTTPS PORT also have in server and the port probably other than 443 & 9676

0

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Sours: https://community.spiceworks.com/topic/2169422-server-address
how to setup and use spiceworks

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Last Updated: December 30, 2019

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Many of the advertisements you see when using the Service have been placed by third parties. These third parties may choose to use their own cookies for the purposes of collecting information relating to the viewing of their advertising. This Privacy Policy is intended to cover the use of cookies implemented by Spiceworks and does not describe third-party cookies in detail or their privacy policies.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on our site. They may collect anonymous information about your visits to our Site and your interaction with our products and services.

A tracking pixel (also referred to as a clear gif, pixel tag or single pixel tag) is a graphic with dimensions of 1×1 pixels that is loaded when a user visits a website or opens an email. A pixel is used in conjunction with cookies to help us manage and monitor our online advertising and wider business arrangements with third parties, to measure and analyze site usage and activity and to improve the quality of the Service. In certain circumstances, we share IP addresses that are captured by pixels to help our advertisers analyze the efficacy of their campaigns. This also allows us to aggregate anonymous information relating to advertising and website usage. For example, the type of information collected includes information relating to page views. Pixels may be used to recognize third-party cookies and inform us and/or third parties of which advertisement or link brought you to the Site, allowing us to monitor the business relationships with third parties.

We also work with a third party to monitor certain pages of our Site for the purpose of reporting Site traffic and other advertising statistics. Where authorized by us, this third party may use cookies and/or other monitoring technologies to compile anonymous statistics about our Site visitors. No Personal Data is transferred to this third party.

In addition, we use Google Analytics to monitor and analyze Service usage. More information on how Google uses data when you use services like ours can be found at www.google.com/policies/privacy/partners.

HOW AND WHY WE USE PERSONAL DATA

We collect information, which may include Personal Data, because it helps us deliver the absolute best user experience we possibly can. It is one of our core beliefs that we can only achieve that goal with your help and by customizing your experience. Gathering this information enables us to connect you with other people interested in technology like yourself and technology vendors, provide you with convenient and accurate information about discussion topics you may be interested in, and bring you timely and relevant information about the products and services that you may need. In addition, this information helps us keep you informed on the latest product and service announcements, software updates, and support information in a timely fashion. Most importantly, this information allows us to tune the product experience over time (including showing your more relevant content and ads), optimizing the Service based on your feedback and how you actually use the Service.

More specifically, we use your Personal Data in the following ways:

Internal and Service-Related Usage. We use data that you input into, or that is collected by, the Service to perform the services requested in connection with those portions of the Service. For example, if you input inventory data into one of the Web-based Offerings, we will use that information to display that inventory data to you when you use such Web-based Offering. If you use a Tool to obtain information on a system in your network, we may store that data and provide you or other authorized users at or associated with your organization access to it via the Service. We use your payment information (through-third-party payment processors) to collect payment for the applicable portions of the Service. We may store and combine the Personal Data you submit or we collect via any part of the Service with information from other Spiceworks services or third parties (including SNS) in order to deliver the Service, to provide you with a better experience and to improve the quality of our services.

We may use data that you input into, or that is collected by, the Service to derive anonymized or aggregate data about your current IT environment, or your company operations, and may use this data to display customized content and advertising to you, and/or compare your environment configuration to those of the broader user community or for other purposes. Such information does not identify you individually.

We use Clickstream Data to analyze trends, to administer the Service, to track users’ movements around the Site, to gather demographic information about our user base as a whole, and to operate and improve the Spiceworks technologies and services. We may use and retain any data we collect to provide and improve our services.

Displaying your profile information or user contributions to Other Users. Personal Data you choose to include in your public profile and/or any user contributions you post will be publicly available and can be read, collected, or used by other individuals, including to send you unsolicited messages. With the exception of your email address, which is never viewable, some of the information provided from your SNS may be viewable by persons who visit Spiceworks, which you can control by editing your Spiceworks profile. We cannot control the actions of other users of the Service with whom you may choose to share your user contributions or who may view your profile information. While we have restrictions in our Terms of Use, we cannot and do not guarantee that your user contributions or profile information will not be viewed or used inappropriately as they are publicly accessible. We are not responsible for the privacy practices of the other users who will view and use the posted information. However, you always have a choice as to whether (and to what extent) you share information as part of your public profile or as part of posts in the Community.

Spiceworks-Related Communication. We use your Personal Data to contact you about administrative notices, application & network alerts, community activity, product updates, offers and promotions, and general news about Spiceworks and our partners. This communication may be in the form of an alert, email or possibly a phone call, where permitted under applicable law. The frequency of this type of communication varies based on the type of notification. For example, alerts are delivered as they occur, while our product newsletter is generally delivered monthly. You can manage your email preferences with respect to content and delivery or you may unsubscribe from all emails from us. You can also email us at [email protected] regarding your communication preferences.

Advertising. Our current business model is based on free access and usage of the Service by IT pros and we earn revenue by charging our IT vendor partners who interact with IT pros through our Service in a number of ways, including through ads.  Like most other websites you probably use, in order to serve you those ads and to make them relevant to you, we need to use the data we know about you.  We also may share information we have collected to show our IT vendor partners how effective their campaigns performed or how to make their campaigns more effective.  While we may pass IP address information in pixels or cookies, no information that personally identifies you is shared with our IT vendor partners as part of this process but they may, under certain circumstances, see information about what companies are involved in our user community such as company names, sizes and industry. They do not know, and we do not tell them, your name, phone number, address, email address or any information that may personally identify you.

Customer Testimonials. From time-to-time we may ask individual users to participate in customer testimonials posted on our website. We never post these testimonials without their express permission. Any information provided as part of these testimonials is used solely for the purpose of these testimonials and is not used in any other way. If you wish to update or delete your testimonial, you can contact us at [email protected]

Search Engines. Certain Personal Data may also be accessible via search engines or similar services. For example, if you make a post on one of our community forums, your profile information and the content of the posts you make may be accessible through a Google search.

We consider that the processing we undertake above (or mentioned elsewhere in this Privacy Policy) is either:

  • necessary for the performance of a contract to which you are a party (for example, where we provide a requested Service to you);
  • necessary for us to take steps, at your request, to enter into such a contract (for example, where you make an enquiry about receiving a Service from us);
  • necessary for the purposes of our legitimate interests or those of a third party and not overridden by the interests or fundamental rights and freedoms of any data subject (for example, where we desire to provide improved client customer service and support as well as enhancing and developing our products and services, and the IT-systems and processes used to support such products and services, and the marketing and sale thereof); or
  • necessary for compliance with a legal obligation to which we are subject. For example, under applicable law, we may be obliged to:
    • secure and maintain technical and organizational measures to protect the security of your data;
    • investigate and report any (suspected) breaches of those technical and organizational measures.
    • comply with legal and regulatory obligations, including, but not limited to, complying with minimum retention periods for certain types of data.

Where we do not consider that we can rely on a legal basis for processing that is set out above, then we will ask for your consent before processing your information. For example, we will ask for your consent before publishing your customer testimonial on our Site. Another example is where you sign up for an event organized by Spiceworks, we may ask for your consent to share your contact details with the sponsor of the event, who may wish to contact you about products and services which may be of interest to you.  You can tell we are asking for consent because we will describe the request and have a link to a privacy policy.

HOW WE SHARE INFORMATION

Service Providers. We may use third-party service providers to help us deliver parts of the Service and to improve the Service. For example, we use a third-party service to manage our email marketing campaigns. This system stores your name, email address and the date on which you registered. When we use third parties to assist us in processing your Personal Data, we require that they comply with appropriate confidentiality and data protection and security measures.

Clickstream Data. We may share Clickstream Data with our third-party service providers to help us deliver and improve parts of the Service and when we do so we ensure they comply with appropriate confidentiality and data protection and security measures.  We also share Clickstream Data with our partners such as IT vendors who want to better understand our user base and what interests them and what kind of marketing materials might be the most relevant to them, but (as explained elsewhere in this policy) we ensure that any Clickstream Data that we share with our business partners does not identify you as an individual. We share this kind of data so that your experience in our Service is customized and the most relevant to you and your needs.

App Data. We may share App Data with third parties so long as it does not identify any specific individual or disclose Personal Data about you or your end users (such as the name of someone in your organization who submitted a Helpdesk ticket). This information allows us and our advertisers to understand business technology needs and trends.

Marketing. We may share firmographic data and anonymous aggregated information with third parties outside of Spiceworks, such as advertisers and market research firms approved by Spiceworks, for their marketing and promotional purposes. For example, we share with advertisers the breakdown of our user community by company size and industry and, in certain circumstances, the names of companies that are represented within our user community. This allows the advertisers to try to reach audiences that may be interested in their products or services. When we share this information, it does not identify you individually or disclose any of your Personal Information.

When you sign up to a Spiceworks event. When you sign up for a Spiceworks event, such as a webinar, we will ask for your consent to share your contact information with the sponsor of the event so that they may contact you with products and service which they feel may be of interest to you.

As Required by Law and Similar Disclosures. We reserve the right to disclose your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on the Service. We may also share Personal Data with third parties in limited circumstances, including when preventing fraud or imminent harm and ensuring the security of our network and services.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of our assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

YOUR RIGHTS AND YOUR CHOICES

Under Applicable Data Protection Laws, you may have the right, in certain cases, to request access to your Personal Data that we process, to request details about such Personal Data, including the purposes and potential recipients of this data, to have such Personal Data rectified or deleted, to have the processing thereof restricted, or to object to the processing of your Personal Data, as well as to request a copy of your Personal Data in a standardized format so that it can be provided to another vendor.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time using the contact details below.

You may also have the right to lodge a complaint with your national data protection authority or other public authority governing the protection of your personal information.

Further rights are covered in the EU Standard Contractual Clauses referenced above.

In addition, you may decline to provide Personal Data to us and/or refuse cookies in your browser, but if you do (or if successfully object to the processing of your Personal Data by us, or successfully request that such Personal Data be deleted) some if not all of our features or services may not function properly as a result.

To exercise these rights, please follow the steps set out below, or contact us via email at [email protected] or send us a notice in writing, addressed to the Data Protection Manager at Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746, USA.

You can manage your email subscriptions at any time by editing your personal profile at the following URL: https://community.spiceworks.com/profile/subscriptions.

Spiceworks relies on Google Services for display of ads in our Service. To Opt-Out of any targeted ads based on your activity on our site, please utilize the following URL: http://www.google.com/policies/technologies/ads/. You can also utilize optout.aboutads.info. In addition, we use OneTrust to record whether you have consented to our use of cookies and similar technologies. If you are a non-registered user and would like to withdraw your consent, please first modify your browser settings to not accept Spiceworks cookies and then clear all of your cookies. It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. If you modify your browser settings to prevent it from accepting Spiceworks cookies, please be aware that the functionality of some of our service will be impaired.

If your Personal Data changes, you may update it using the “Update Profile” link at the bottom of the email newsletter. When you update information, we may keep a copy of the prior version for our records. If you have specific requests about your Personal Data, you may email us at [email protected]

You have control over your Spiceworks user profile and related privacy settings and can edit such to remove information that you do not want others to see publicly via the Site. You can manage your personal profile information by visiting the URL: https://community.spiceworks.com/profile. The information you post in your project pages or profile pages is publicly available and there are not any privacy settings on those pages so if you do not want certain information to be publicly available, do not post it to your project pages or profile pages.

We may access, preserve, and disclose your Personal Data, other account information, and content, including after you terminate usage of the Service, if we believe doing so is required or appropriate to: comply with our legal obligations, resolve disputes, respond to your requests, or protect yours’, ours’ or others’ rights, property, or safety.

If you wish to terminate your community log-in, contact us at [email protected]

To uninstall Apps and Tools (including related agents), please refer to the then-current documentation for the applicable App or Tool. When you uninstall, generally the App or the Tool and all its associated data files (e.g., data on workstations collected by Tool-related agents, help desk tickets, etc.) will be deleted. Once deleted it cannot be recovered.

INFORMATION CONFIDENTIALITY AND SECURITY

By using the Service or providing Personal Data to us, you agree that we may communicate with you electronically regarding your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Help and Support Security Center or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at [email protected]

INTERNATIONAL USERS

Spiceworks, Inc. is a United States company and processes Personal Data on servers in the United States of America and in other countries. In some cases, we may process Personal Data on a server outside your own country. If you are visiting from the European Union or other regions with laws governing data collection and use, please note that by using our Site, making an enquiry, availing yourself of any Service or otherwise providing us with Personal Data you will be exporting Personal Data outside of the EEA to the United States and processing it globally.

Our Terms of Use incorporate the EU Standard Contractual Clauses prepared for transfers from data controllers to data processors, or data controllers to data controllers (depending on these circumstances of the transfer) which is a specific contract approved by the European Commission which give personal data the same protection it has in Europe (“Model Clause Agreement”). The template text is available in various languages at this link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

Where we are responsible for transferring your Personal Data out of the EEA (and where we are required to do so under Applicable Data Protection Law) we will ensure a similar degree of protection is afforded to it by ensuring at least one of the safeguards specified under applicable European data protection law is implemented, which may include that:

  • We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission;
  • Where we use certain service providers, we may appoint them on terms which reflect a Model Clause Agreement; or
  • Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

RETENTION OF DATA

Where you choose to create a public Spiceworks profile, a project page or a profile page, or post a user contribution, we generally do not delete or disable any information contained in such page, profile or contribution until and unless you ask us to. To request this, please contact us via email at [email protected] or send us a notice in writing, addressed to the Data Protection Manager at Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746, USA.

In all other cases, your Personal Data will be stored by Spiceworks for as long as necessary in order to fulfill the purposes set out in this Privacy Policy and to comply with minimum retention periods under applicable law. Unless otherwise specified in our Terms of Use, or notified to you in writing, we generally aim to put this Personal Data beyond further use within 12 months after the end of the provision of any Service to you. However, you can request earlier deletion by contacting us via email at [email protected] or send us a notice in writing, addressed to the Data Protection Manager at Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746, USA.

IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS

Shine the Light. Spiceworks does not share your Personal Data with third parties for their direct marketing purposes, as defined by California’s “Shine the Light” law, Civil Code Section 1798.83, unless we give you choice (opt-in or opt-out) before sharing with those third parties.

If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please contact us at Spiceworks, Inc., c/o Legal Department, 3700 N. Capital of Texas Hwy, Suite 100, Austin, TX 78746, USA.

CCPA. The California Consumer Privacy Act (“CCPA”) provides certain rights for California consumers. If you are a consumer residing in California, the following terms apply to you.

Right to Know About Information Collected, Disclosed or Sold

You have the right to request that we disclose what personal information we collect, use, disclose, and sell. To submit a verifiable request, please contact us via [email protected] or send us a notice in writing, addressed to the Data Protection Manager, Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746, USA.

If you have an account with us, we will verify the request by confirming the email address used to make the request is the same as the email address on file for the account. If you do not have an account with us, we will verify the request by sending an email to the email address used to make the request. We may ask for additional information reasonably related to the request to verify the request.

Collection of Personal Data

The categories of California consumers’ Personal Data we may collect are listed above in the section titled “What Information We Collect” and includes Account Information, Social Networking Site Information, Profile Information and User Contributions, ClickStream Data, App Data and Payment Information.

We may collect California consumers’ Personal Data from the sources listed in the “What Information We Collect” section and this includes through our site, SNS, your device and web browser when you use parts of the Service, third-party processors as well as cookies and related technologies as described in the “Our Use of Cookies and Related Technologies”.

We use this data for the purposes listed above in the section entitled “How and Why We Use Personal Data”.

Disclosure or Sale of Personal Data

We outline how we share Personal Data with our third-party service providers in the section title “How We Share Information”.

We may have disclosed Personal Data to the following categories of third parties for a business purpose:

  • third party service providers for the purpose of providing the Services to you, including improving the Service and managing our e-mail marketing campaigns;
  • third party providers where our Services use third party advertising, plugins or content;
  • third party vendors involved in the administration of events, contests, competitions, sweepstakes, prize draws, or webinars.

We may have disclosed or sold Personal Data to the following categories of third parties for a business purpose for a commercial purpose:

  • When you sign up for a Spiceworks’ event, such as a webinar, with your consent, we may share contact information with the sponsor of the event so they may contact you with products and services which may be of interest to you;
  • Clickstream Data and App Data solely on any anonymized, deidentified and aggregated basis;
  • Firmographic data and anonymous aggregated data. When we share this information, it does not identify you individually or disclose any of your Personal Data.

The Services are not intended for use by minors. We do not sell personal information of minors under 16 years of age without affirmative authorization.

Right to Request Deletion of Personal Data

You have the right to request deletion of Personal Data collected or maintained by us. To do so, please submit a request via [email protected] or send us a notice in writing, addressed to the Data Protection Manager, Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746, USA. If submitting a request by email, we may ask for additional information to verify your request.

Right to Opt-Out of the Sale of Personal Data

You have the right to opt-out of the sale of Personal Data by a business. To do so, please submit a request via [email protected] or send us a notice in writing, addressed to the Data Protection Manager, Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746, USA. If submitting a request by email, we may ask for additional information to verify your request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

You have the right not to receive discriminatory treatment by the business for exercising your privacy rights conferred to you by the California Consumer Privacy Act.

Authorized Agent

To make a request under the California Consumer Privacy Act on a consumer’s behalf, we require a signed authorization letter from the consumer to [email protected]

Contact for More Information

If you have any questions or concerns about our privacy policies and practices, you may contact us via
[email protected] or send us a notice in writing, addressed to the Data Protection Manager, Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746, USA.

Date Privacy Policy Last Updated

Our Privacy Policy was lasted updated as of the date indicated at the beginning of the policy.

THIRD-PARTY SITES

Please be aware that other websites that may be accessed through the Service may collect Personal Data about you. Please note that the privacy policies of these sites may differ from those of Spiceworks. Spiceworks is not responsible for the privacy policies and practices of any linked website. This Privacy Policy does not cover the information practices of those third-party websites linked to our site. We encourage you to read the privacy statement of any website you may visit.

Parts of the Service may include social media features, such as the Facebook Like button, and widgets, such as the Google Maps button or interactive mini-programs that run on the Service. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on the Service. Your interactions with these features are governed by the privacy policy of the company providing it.

CHILDREN’S PRIVACY

Our Service is not intended for or directed to persons under the age of 18 and we do not knowingly collect, maintain, or use Personal Data from children under 18 years of age.  Any person who provides their information to Spiceworks through the account login page for new customers or any other part of the Service represents to Spiceworks that they are 18 years of age or older.  If you learn that your child has provided us with Personal Data without your consent, you may alert us at [email protected] If we learn that we have collected any Personal Data from children under 18, we will promptly take steps to delete such information and terminate the child’s account.

CHANGES TO PRIVACY STATEMENT

Spiceworks may update this Privacy Policy from time to time. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. When we change this Privacy Policy in a material way, a prominent notice will be posted on our Site along with the updated Privacy Policy prior to the changes becoming effective. Please check this URL frequently to see the latest version of this Privacy Policy.

FEEDBACK AND CONTACT FOR FURTHER ENQUIRIES

If you wish to exercise any of your legal rights referred to in this Privacy Policy, or if you have any questions in relation to this Privacy Policy, please send us a notice in writing, addressed to the Data Protection Manager, Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, TX 78746, USA or email us at [email protected]

If you have comments on any part of the Service or ideas on how to improve it, please send an email to [email protected] Please note that by doing so, you also grant Spiceworks and third parties permission to use and incorporate your ideas or comments into the Service (or third-party software or content) without further compensation or approval.

Copyright © 2006-2019 Spiceworks, Inc. All rights reserved.
Spiceworks, Inc., 3700 N. Capital of Texas Highway, Suite 100, Austin, Texas 78746, USA

Sours: https://www.spiceworks.com/privacy/

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Locations

US Office:

3700 N. Capital of Texas Highway,
Suite 100, Austin, TX 78746

UK Office:

WeWork, Building 10, Devonshire Square, London, United Kingdom EC2M 4YP

India Office:

Red Brick Offices Limited, Primea Building, 10 & 11, Rd Number 2, Financial District, Nanakram Guda, Hyderabad, Telangana, India 500032

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North America and worldwide inquiries: +1 877.319.9304

EMEA inquiries: +44 203 976 7800


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